Ellie Columbine: Acupuncture & Chinese Herbal Medicine

Privacy Policy

 

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and clinic and tell you about your privacy rights and how the law protects you.

 

 

Contact details

Name: Eleanor Columbine

Phone Number: 07486 078197

E-mail: contact@acupuncturedevon.co.uk

This version was last updated on 1st May 2023

 

The type of personal information we collect

We currently collect and process the following information:

·      Personal identifiers, contacts and characteristics (for example, name and contact details)

·      Medical data

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you so that we can provide you with the best possible treatment and contact you directly in order to do so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.

(b) We have a legal obligation.

 

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer).

Your records are stored in one of the following ways: 

  • On paper, in locked filing cabinets

  • Electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.

Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files  

  • Your practitioner(s) in order that they can provide you with treatment

  • Receptionist has access to your basic personal identifiers

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.


 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk